Customer Success Manager
Don't just follow the industry; define it. Tetrate, creators of Envoy Gateway and Envoy AI Gateway, and architects of industry-standard security practices (SPIFFE and NGAC), is building a world-class field engineering team. Are you ready to build applications that power the global economy, Fortune 150 companies, and protect national security? We're looking for a world-class Customer Success Manager who understands the weight of that responsibility.
Tetrate seeks an outcome driven, technically adept Customer Success Manager to champion our enterprise customers, demonstrating how we solve Layer 7 challenges and security vulnerabilities.
Responsibilities
- Own key accounts and drive revenue: Directly manage high-value customer relationships, strategically positioning Tetrate and building deep trust to maximize account growth and achieve aggressive revenue targets.
- Proactively solve customer problems: Deeply understand customer pain points and aggressively pursue solutions leveraging Tetrate offerings, partnering with post-sales engineering for rapid and effective implementation.
- Become a trusted advisor and internal champion: Forge strong relationships, becoming a trusted advisor to customers and a powerful advocate for their needs within Tetrate.
- Deliver substantial account expansion: Own and execute the account expansion plan, consistently exceeding revenue targets.
- Influence product strategy and win deals: Collaborate with sales, product, support, and engineering, providing essential field intelligence to shape our product roadmap and drive competitive wins.
- Close deals and deliver customer success: Champion the customer experience, ensuring a seamless journey that culminates in closed deals and long-term customer satisfaction.
Required Skills
- Technical Proficiency: Deep understanding of containers, Kubernetes, and service mesh, with a strong preference for Istio and Envoy expertise. Experience with API gateways, including Envoy Gateway and AI Gateways, is a plus.
- Relationship Building: Ability to forge trusted relationships with engineers and executives and confidently present strategic plans to various audiences.
- Project Leadership: Highly organized and results-oriented, with a demonstrated ability to manage projects effectively and maintain alignment between customer and Tetrate teams.
- Customer Advocacy: Ability to create outstanding customer experiences by effectively leveraging Tetrate's talent and products. A strong sales presence and customer focus are essential.
Qualifications
- Experienced customer success professionals in infrastructure software space and with a proven track record of customer satisfaction and NDR growth.
- Exceptional communication and presentation skills for C-level executives and technical experts.
- Self-starter with a relentless drive for outcomes. This is a lifestyle choice, not a job.
- Diligent in project management and follow through. You will need to manage 15-20 customers and ensure availability and communication between all internal and external stakeholders.
- High-execution mindset; thrives in ambiguity. We move fast.
- Driven by a deep need to solve hard problems using first-principles thinking; We cannot solve our problems with the same level of thinking that created them
If you're looking for a job, this isn't it. If you're ready to be part of something larger than yourself, connect with us.
Locations: We are a fully distributed company with a presence in 15 countries globally, and we welcome talent from anywhere. We also support work visa and Green Card sponsorship.