Post-Sales Implementation Engineer

Responsibilities

• Proactively Drive Customer Engagements: Identify and create opportunities to grow and sell within established customer accounts through deep relationship-building and a keen understanding of their evolving needs. Showcase, demonstrate and introduce Tetrate's products in ways that maximize value and customer satisfaction.
• Understand and Integrate Solutions: Analyze customer technologies and pain points to identify areas where Tetrate's solutions can provide impactful integration. Take initiative to proactively suggest enhancements and improvements without waiting for direction.
• Serve as a Technical Expert and Trusted Advisor: Address product and technical queries with expertise, drawing on cross-company knowledge and fostering collaboration to deliver effective solutions. Actively share insights and strategies with colleagues to drive team success.

Success Criteria

• Effective Post-Sales Implementation: Successfully guiding customers through deployments, integrations, and optimizations, demonstrating initiative and driving results without extensive oversight.
• Building Customer Trust: Establishing and maintaining trust with enterprise clients by delivering tailored solutions, providing timely support, and consistently demonstrating value.
• Account Growth through Investigative Collaboration: Take a proactive, investigative approach to deeply understand clients' environments, uncovering areas where Tetrate's products can add significant value. Leverage these insights to build strong post-sales relationships and identify opportunities for account growth by promoting Tetrate's solutions. Actively share findings and strategies with the team to foster collaboration and drive collective success.

Required Skills

• Technical Expertise and System Integration: Proficiency in Kubernetes (especially K8s), service mesh architectures, DevOps practices, systems administration, and microservices. Proven ability to lead complex deployments and manage the full sales cycle for service mesh and Kubernetes, ensuring seamless integration and successful customer adoption.
• Customer Engagement, Problem-Solving, and Collaboration: Ability to deeply understand customer environments, deliver tailored solutions, and identify growth opportunities within existing accounts. Build trust and drive value through effective communication, clear translation of complex concepts, alignment on goals, and collaborative teamwork. Promote Tetrate's product offerings to expand customer engagement.
• DevOps and Automation Knowledge: Familiarity with DevOps practices, automation tools, CI/CD pipelines, and scripting (e.g., Python, Bash) to streamline implementation and operational tasks. An in-depth understanding of how these elements fit within broader microservices and cloud-native architectures is essential for ensuring successful post-sales support and implementation. Competency in coding and scripting, enabling the creation of custom demos and proofs-of-concept.
• Problem-Solving and Self-Motivation: Apply first principles and functional decision-making with a bias for action and efficient execution. Driven by results, valuing autonomy, and contributing beyond core expertise, with prior start-up experience enhancing adaptability and innovation.

Location: We are a fully distributed company with a presence in 15 countries globally, and we welcome talent from anywhere.