Technical Lead - SRE

Don't just follow the industry; define it. Tetrate, creators of Envoy Gateway and Envoy AI Gateway, and architects of industry-standard security practices (SPIFFE and NGAC), is building a world-class field engineering team. Are you ready to build applications that power the global economy, Fortune 150 companies, and protect national security? We're looking for a Technical Lead - SRE who will apply cloud operations practices across our hybrid environments, improve customer outcomes, and own the operational roadmap.

Tetrate seeks an outcome driven, technically adept Technical Lead - SRE to champion our enterprise customers, demonstrating how we solve Layer 7 challenges and security vulnerabilities.

Responsibilities

• Operational Excellence & Incident Management
• Improve MTTD and MTTR through enhanced monitoring, logging, and alerting.
• Establish SRE practices, build operational dashboards, and maintain runbooks.
• Enhance Customer experience working with CRE team members with SRE best practices.
• Use tools like Prometheus, Grafana, Datadog, OpenTelemetry, and Elastic Stack for observability.
• Automate health checks and incident response with Terraform, Ansible, Helm, and Kubernetes.
• Customer Engagement & Architecture Review
• Analyze customer architectures and operational practices.
• Identify themes from escalations and map them to architectural gaps or operational improvements.
• Provide tailored recommendations and help implement improvement plans for customers' environments.
• Develop standard operating procedures (SOPs) for deployment, maintenance, and incident handling in customer environments.
• Provide proactive guidance on performance tuning, disaster recovery (DR) strategies, and scaling mechanisms.
• Establish secure connectivity and seamless integration between the hosted management plane and customer environments.
• Lead root cause analysis (RCA) and propose long-term solutions for recurring issues.
• Product & Hybrid Architecture Optimization
• Apply cloud practices (CI/CD, GitOps) to hybrid and on-prem environments.
• Apply Cloud Best Practices (e.g., AWS Well-Architected Framework) to enhance both internal product development and customer environments.
• Build custom plugins and automation scripts to meet customer needs and extend Flagship product capabilities.
• Collaborate with product teams to implement metrics improvements, UI enhancements, and alerts for hosted solutions.
• Ownership of Hosted Operations
• Develop and execute an operational plan for hosted environments, including monitoring, alerts, and product improvements.
• Take ownership of getting on-prem customers to implement hosted operational improvements, ensuring alignment with hosted best practices.
• Collaboration and Leadership
• Partner with developer, platform, and security teams to align operational goals with product roadmaps.
• Mentor other engineers on cloud-native operations best practices, focusing on Zero Trust principles.
• Drive continuous improvement through automation, Shift-Left initiatives, and SRE (Site Reliability Engineering) methodologies.

Required Skills

• 8+ years of experience in Cloud Operations, SRE, or DevOps roles.
• Strong hands-on experience with Kubernetes, Istio, Envoy, Gateway, Load Balancers and hybrid architectures.
• Hands-on experience with cloud platforms such as AWS, GCP, or Azure and knowledge of hybrid/cloud-native architectures.
• Strong analytical and troubleshooting skills with experience in Postgres, Elastic DB, and GraphQL queries.
• Experience building CI/CD pipelines with tools like GitHub Actions, or ArgoCD.
• Familiarity with on-prem deployments and integration with public cloud hosted services.
• Familiarity with LDAP, OIDC, SAML authentication and security configurations.
• Ability to collaborate with customers and cross-functional teams to drive operational improvements.
• Experience with CI/CD, GitOps practices, and networking concepts.
• Prior exposure to multi-cloud deployments and hybrid architectures with VM and container-based workloads.
• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Prior experience interacting directly with enterprise customers for operational troubleshooting and architecture reviews.
• 5+ years of experience in Python, Golang (Go),
• 3-5+ years of Bash / Shell Scripting.
• 1-2 years of Javascript or Typescript.
• 2-3 years of Infrastructure as Code tools like Terraform
• Good familiarity with YAML/JSON.

If you're looking for a job, this isn't it. If you're ready to be part of something larger than yourself, connect with us.

Locations: We're a fully distributed team with a global presence in 15 countries. While this role requires North American timezone coverage, we welcome exceptional talent from anywhere. Visa sponsorship (H1B) is supported.