Technical Account Manager, Velocity
Are you ready to drive real results and make an impact? Tetrate is looking for a Technical Account Manager to capture the rising demand within our existing accounts. In this high-speed, high-volume role, you'll be the driving force behind rapid customer adoption and revenue expansion, turning demand into success stories. If you're ready to move fast, build strong relationships, and create value at every touchpoint, we want you on our team. This role demands sharp instincts, authentic relationship-building, and delivering value that matters. With more business demand than we can currently support, now is your moment to step in and lead. Ready to seize it?
Responsibilities
- Lead from the front - create a streamlined success playbook with sales and engineering to cut through complexity, drive adoption, and close opportunities fast.
- Drive growth and impact by positioning Tetrate's tools to expand usage, boost revenue, and uncover opportunities, guiding customers from onboarding to swift adoption and key milestones.
- Generate trust and deliver value in every interaction, demonstrating Tetrate's ROI and fostering deep, lasting relationships.
- Turn insights into measurable action—leverage customer feedback to identify upsell opportunities, align needs with Tetrate's capabilities, and collaborate with internal teams to maximize outcomes.
- Accelerate growth by expanding account usage and seizing every opportunity for meaningful impact.
Required Skills
- Proven track record of building strong relationships, identifying customer needs, and driving fast results.
- Experience working cross-functionally to accelerate customer success.
- Strong organizational skills with the ability to manage multiple engagements.
- Familiarity with modern infrastructure and DevOps tools (e.g., CI/CD, networking, observability).
- Experience in infrastructure or network architecture advisory.
- Experience in technical customer success, solution engineering, or similar roles.
- Bachelor's degree in a technical field or equivalent experience.
- Consulting or fast-growth startup experience is a plus.
Locations: We are a fully distributed company with a presence in 15 countries globally, and we welcome talent from anywhere. We also support work visa and Green Card sponsorship.